u/LatterMonitor3018

Never use SeatGeek for an event you can't afford to miss. They advertise a Buyer Guarantee, but in my experience they refused to honor it when my tickets weren't properly delivered in time for the event.

I wanted to share my experience so others can make an informed decision before buying tickets through SeatGeek.

Here's what happened:

• I purchased tickets through SeatGeek at 12:54 PM for the Norway vs. Iraq FIFA World Cup match.
• At 1:10 PM, I received an email from SeatGeek (not FIFA) stating that my tickets were ready and that I needed to accept them in the FIFA World Cup ticket app.
• I immediately logged into the correct FIFA account using the same email address associated with my purchase.
• There were no tickets waiting for me in the app or on the FIFA ticket website.
• I immediately contacted SeatGeek support. While I was on hold with their phone support for 70 minutes (before the call ultimately disconnected), I simultaneously worked with their chat support. Over the course of more than two hours, the chat representative repeatedly contacted the seller and tried to resolve the issue.
• Eventually, the seller resent the ticket transfer.
• The second transfer worked immediately.

That tells me the original transfer had not been completed correctly by the seller. Once the seller resent the transfer, the tickets appeared instantly.

The sequence of events is what I find most troubling. Had I simply not contacted SeatGeek, the tickets likely never would have been delivered because the seller's original transfer had not been completed correctly. Instead, I did exactly what a buyer is supposed to do: I contacted support immediately and spent more than two hours working with SeatGeek to salvage the situation. By the time the seller finally resent the transfer, it was around 3:30 PM—too late for me to catch the last train that would have gotten me to the match. Ironically, my effort to resolve the seller's mistake appears to have left me in a worse position than if I had done nothing at all.

I requested a refund under SeatGeek's Buyer Guarantee because the tickets were not properly delivered in time for me to use them.

SeatGeek acknowledged the issue, opened an investigation, and spent more than a week reviewing my case. In the end, they denied my refund request, stating only that "all sales are final."

My takeaway is simple: if a seller fails to properly transfer tickets, support has to intervene for hours to fix it, and the buyer still misses the event, I don't know what value the Buyer Guarantee actually provides.

Has anyone else had a similar experience with SeatGeek?

Never use SeatGeek for an event you can't afford to miss. They advertise a Buyer Guarantee, but in my experience they refused to honor it when my tickets weren't properly delivered in time for the event.

I wanted to share my experience so others can make an informed decision before buying tickets through SeatGeek.

Here's what happened:

• I purchased tickets through SeatGeek at 12:54 PM for the Norway vs. Iraq FIFA World Cup match.
• At 1:10 PM, I received an email from SeatGeek (not FIFA) stating that my tickets were ready and that I needed to accept them in the FIFA World Cup ticket app.
• I immediately logged into the correct FIFA account using the same email address associated with my purchase.
• There were no tickets waiting for me in the app or on the FIFA ticket website.
• I immediately contacted SeatGeek support. While I was on hold with their phone support for 70 minutes (before the call ultimately disconnected), I simultaneously worked with their chat support. Over the course of more than two hours, the chat representative repeatedly contacted the seller and tried to resolve the issue.
• Eventually, the seller resent the ticket transfer.
• The second transfer worked immediately.

That tells me the original transfer had not been completed correctly by the seller. Once the seller resent the transfer, the tickets appeared instantly.

The sequence of events is what I find most troubling. Had I simply not contacted SeatGeek, the tickets likely never would have been delivered because the seller's original transfer had not been completed correctly. Instead, I did exactly what a buyer is supposed to do: I contacted support immediately and spent more than two hours working with SeatGeek to salvage the situation. By the time the seller finally resent the transfer, it was around 3:30 PM—too late for me to catch the last train that would have gotten me to the match. Ironically, my effort to resolve the seller's mistake appears to have left me in a worse position than if I had done nothing at all.

I requested a refund under SeatGeek's Buyer Guarantee because the tickets were not properly delivered in time for me to use them.

SeatGeek acknowledged the issue, opened an investigation, and spent more than a week reviewing my case. In the end, they denied my refund request, stating only that "all sales are final."

My takeaway is simple: if a seller fails to properly transfer tickets, support has to intervene for hours to fix it, and the buyer still misses the event, I don't know what value the Buyer Guarantee actually provides.

Has anyone else had a similar experience with SeatGeek?