Hers is overpriced and a scam
TL;DR you’ll have to fight to get your money back, but it’s possible.
I’ve been getting semiglutide from hers since April 2025. In June, I sent them a message again (was not the first message about this, but one of many) about how I’ve been on a plateau for 6+ months. They recommended wegovy so I was like okay I guess. So then they send that to the doctor. A week or two later, I get a message from the doctor who said it’s not an option. I was like okay that’s fine I’ll just stick to the semiglutide.
Then I see a charge for $149 the next month. I message them and was like wtf is this. There response was it’s your membership fee. I said what membership fee? They said it’s the cost to talk to us. I was like since when? Apparently they decided they weren’t getting enough money from us with the medicine alone so they implemented another outrageous charge and a monthly one at that.
I kept going back and forth with a mixture of AI bots and patient support.
They said they absolutely CANNOT refund the $149 even though I think it’s completely unfair. They never told me about this — and current customers were GRANDFATHERED in, so they misled me by recommending I switch so that I would get stuck with this monthly charge on top of the medicine.
Anyway, it really pissed me off so I responded back citing my state’s statute regarding fraudulent misrepresentation by merchants and let them know that I’d be reporting them to the better business bureau if I didn’t get my money back.
I got sent a message immediately telling me they have processed a full return.
Don’t let these jerks take your money.