My refill of kit 6 is delayed. I have plenty of the other 2 medications remaining (I have no idea why the original shipment included weird quantities) but only a few days left of Wellbutrin and I'm concerned my refill won't get here before I run out. Anyone been able to get prescribed and delivered from another service? Any suggestions on anything else I should do?
Hey all! I got the ‘micro dosing plan’ for the Wegovy pill. It says to take every OTHER day … but doesn’t say for how long.
Isn’t the pill designed to be taken EVERYDAY?
What should I ask the Hers care team?
TL;DR you’ll have to fight to get your money back, but it’s possible.
I’ve been getting semiglutide from hers since April 2025. In June, I sent them a message again (was not the first message about this, but one of many) about how I’ve been on a plateau for 6+ months. They recommended wegovy so I was like okay I guess. So then they send that to the doctor. A week or two later, I get a message from the doctor who said it’s not an option. I was like okay that’s fine I’ll just stick to the semiglutide.
Then I see a charge for $149 the next month. I message them and was like wtf is this. There response was it’s your membership fee. I said what membership fee? They said it’s the cost to talk to us. I was like since when? Apparently they decided they weren’t getting enough money from us with the medicine alone so they implemented another outrageous charge and a monthly one at that.
I kept going back and forth with a mixture of AI bots and patient support.
They said they absolutely CANNOT refund the $149 even though I think it’s completely unfair. They never told me about this — and current customers were GRANDFATHERED in, so they misled me by recommending I switch so that I would get stuck with this monthly charge on top of the medicine.
Anyway, it really pissed me off so I responded back citing my state’s statute regarding fraudulent misrepresentation by merchants and let them know that I’d be reporting them to the better business bureau if I didn’t get my money back.
I got sent a message immediately telling me they have processed a full return.
Don’t let these jerks take your money.
I signed up for a weight loss plan in March and got my first 90-day kit a week of confirmation. Each payment comes with an additional refill. June rolls around and I inquired about when my refill would be since I didn't see a refill date or a tracking number.
I ran out of supply during the 2nd week of June and still no update on my refill. They got my $474 in their pockets. I reached out to their customer service and was bounced from endless to endless AI chat. I asked to speak to an actual human where the chat replies would take 5 to 7 hours which turns into days, which then I have to reach back out to then be told the same thing, 5-7 hours some one would reach out. This went on for almost a week until someone actually remotely sounded human replied to me.
June 16th, an order was created, and as of today, my refill has not shipped. I could not get anyone to answer why, and all of a sudden I was told my next refill would be in September.
What can I do? I'm in total limbo with no more medicines, no one cares via chat and feels cheated out of money.
I’ve been on compound sema for while and have been at my treatment’s max dose of 25 units (0.63 mg) for 2/3 months. My hunger and food noise have returned, and it has no effect on me anymore. (I also started new meds, which causes increase in appetite).
I asked about increasing the dose, but Hers told me I only qualify for microdosing because my BMI is in the overweight category rather than the obese category.
Has anyone in a similar situation been able to get their plan reconsidered, and receive a higher dose?
I had a friend who had a positive experience with hers and lost 60lbs on a GLP-1. I’m post partum and at my heaviest weight ever so I’m eager to start the process. I paid the stupid membership free and was approved for the wegovy pill. Now all I see are people having issues. I trusted my friends recommendation (she is currently off her glp 1) but I see the complaints here and on hers social media. Am i screwed? Will I be battling prescription fills and refills for months? All while spending $350??
Hi I’m a 25F and 5’1 135-140lbs. This is the heaviest I’ve ever been and it’s really affecting my confidence. Im a pretty active person and enjoy going to the gym 3-4x a week but food noise has always been an issue for me. I want to lose about 15-20lbs.
I signed up for Hers and was matched with the Wegovy pill. I still have to do the video consultation but im nervous to actually start due to the side effects. I have had a history of IBS symptoms but have never been formally diagnosed so im scared of stomach pain and diarrhea. I also have generalized anxiety disorder. Im on Lexapro but im currently tapering off due to insomnia. Can anyone give their real raw experience with the pill? Is it really worth the cost and potential side effects? Has it worsened your anxiety, mental health, etc?
Just need to vent because I'm a little annoyed that I wanted to reactivate my plan with a different meds and now im having to pay an membership fee?! And it's not even a cheap fee it gave me a one month discount but Im pretty sure after it was around $150. Thats insane since I'm also paying an arm and a leg for the meds. Hers has become a money grab.
Has anyone switched from the semaglutide shot to the Wegovy pill? I recently did and I’m on the 4mg dose and I don’t notice anything. I’m still hungry and think about food. I’m trying to decide if I need to go up a dose (if there is one) or just quit
My bank account is drained and overdraft fee charged because I did not understand this.
Hers charged $149 this month for "membership fee," PLUS $149 for Wegovy.
Real person customer service: 800-368-0038
Update: Hers customer support is now actively ignoring all my messages and refusing to respond to me. I’ve found a platform called Push Health that approved my metformin script within a day and I don’t have to pay over $400 just to get medication. I pay the pharmacist cost of $16 and get the real thing. It was incredibly easy and they have a huge online library of pharmaceuticals available. I highly recommend anyone looking to switch look into Push Health.
I was a former customer but left due to the cost of Hers being so high. I decided to come back because I wasn’t happy with the results of the new service I was using and when I tried reactivating my account, the NPs and PAs were giving me such a hard time about getting back on my old metformin prescription, even though I was willing to go on their new ridiculous membership fee schedule and pay even more.
They then approved the medication after I said I was going to just quit and leave. Over a week goes by and I hear nothing, no shipping update, nada. But they were more than happy to charge me the full price of the meds plus two months worth of membership fees. Now they are saying that my prescription was cancelled and refunded under the billing section, when it never was, and when I tried speaking to a representative, they said I didn’t give 48 hours notice, when they were the ones who cancelled my prescription?? Oh, and by the way, they put my next order wouldn’t be until NOVEMBER 2.
This is such a clusterfuck, I don’t understand how badly messed up this got. I am so beyond angry with Hers and they’re trying to bull$hit and say they deserve to keep my money when they never delivered a product or rendered me a service. I’ve already filed a dispute with my bank, but please if you are reading this and considering signing up, please reconsider. It’s not worth your time or frustration, nobody should be treated like this. It’s absolute robbery.
Has anyone had shipping issues with Hers?
I changed my prescription June 8. My order has not shipped. I’ve gone back and forth with support. Was told June 23 my due to a technical glitch my order had been cancelled. Fine whatever it happens. I was told my order would be filled and I would receive an email once it was shipped and out for delivery and it takes 2-5 business days.
I’m disappointed with their lack of communication. Not sure if this is a one off thing and I drew the short straw or if this is a common issue.
I seen other forums on this, but being charged a membership fee is wild to me. What are other options everyone is using instead of for hers?
Hello everyone! I wanted to share my experience so far. First, I want to talk about my experience with my first Zepbound shot. Honestly, the worst part for me was the anxiety. It was awful and much worse than the actual side effects. For the most part, I dealt with some insomnia, a lot of tossing and turning, slight nausea, and very little hunger. By the time I was due for my second shot, though, I could tell my hunger was starting to come back. I didn't experience the really bad side effects I see people talk about in the forums, but I have to say this second shot has kicked my behind! Last week I couldn't sleep, but this week I am exhausteddddd. I can barely stay awake and definitely don't feel even a twinge of hunger. As for my weight, I'm down 5.4 lbs, so I definitely know this medication works. We'll see how the rest of the week goes. Oh, and yes, I changed my shot day. I was originally supposed to take it today (Thursday), but since my hunger was starting to come back, I took it yesterday instead. I read that you can change your injection day as long as at least 72 hours have passed since your last dose, so I ended up taking it one day early. btw 2.5 mg
Looking forward to seeing what the next few weeks bring!
I have been ordering semaglutide from hers for 1 1/2 years now without issue. I’ve been on the 6 month plan and each time they have billed me for the amount and then sent me 6 months of medication. Now, they have billed me for 6 months and are only sending 2 months of medication. They say that they will send the rest in 2 and 4 months. This change was never communicated to or approved by me. In fact, the plan still indicates that it ships every 6 months.
I strongly suggest that anyone else on the 6 month plan cancel before they charge you for medication that they don’t ship. I suspect they are having supply issues, which is why they can’t send it all now. I’m not optimistic that the rest of the medication will be shipped later as they claim.
I don’t know doc, why am I on it? For fun???
Is anyone currently taking the 4mg EOD plan? I'm curious how this is working for you. I'm on pill 3 and have not noticed any difference in appetite. I've had no side effects either.
I've heard this plan is not FDA approved technically and that there's no evidence taking the pill every other day has any effect. This is the only site that has approved me unfortunately seems like they hand out a prescription to anyone.
I've lost weight from exercising but am looking to lose this stubborn 10lbs I can't get off. Since my BMI is technically in range I wasn't approved anywhere else and hers only offered this plan. I just want to get back to my original weight.
I'm curious what your experiences have been, and if I'm just wasting my money on this.
Hi all -
I recently reactivated my membership and requested to restart my Wegovy Pill prescription. This was on June 15. My app still shows the prescription as being filled and customer care has been of no help. I also now have two items showing as being filled on my dashboard. I received a snarky response from care when I asked about it (you should review your treatment plan). Long way of asking: is anyone else experiencing delays in prescriptions shipping?
I have received a 149usd charge on my credit card although I have not placed any orders and have not received any product from hers.
I tried to contact them but the support page on the app does not seem to work or get me to an option if discussing billing.
Does anyone have seen these unauthorized charges or any clue how to get support from hers?
For those of us who have been here before there was a monthly membership fee, I just wanted to update that I did accept the terms and have my next kit shipped, and was only charged the kit price ($395/5 months) and no membership fee. I did not, and will not, change anything with my plan though!