Flight refund
Hey guys, I really need some advice regarding an Air Canada schedule change.
Air Canada changed my itinerary, and the new flight now departs 3 hours and 45 minutes earlier than my original flight. They also changed the connecting airport and the operating airline.
The new itinerary gives me only about a 1 hour 30 minute layover, which is risky. If I miss the connection, I could potentially be stuck because I require a Schengen visa to enter the country, which I don’t have.
I contacted Air Canada, but one agent told me that I’m not eligible for a refund because the schedule change is less than 4 hours.
However, I checked Air Canada’s own schedule-change/refund policy, and it says a refund is permitted when the departure or arrival time changes by 3 hours or more. It also specifically lists an airport change as a situation where a refund is permitted.
Has anyone dealt with something similar? Should I call again and ask for a supervisor? Any advice on how to get them to process the refund would be really appreciated.
Thank you!