I am having really bad luck shopping with Canadian retailers for electronics. My most recent problem is with Red One Music, a store located in Quebec. I looked up reviews on Reddit and found only two, both negative, from one and two years ago but in a different context from my situation. There were a handful of people here who responded to my question about AV Shop before, so maybe there are people who can talk about Red One.
Have you had problems buying from this store? How did you get a resolution?
The salespeople have been quick to respond prior to my order but now they aren't. I had exchanged several messages (product questions, price match inquiries, confirming payment methods, etc.) with a couple of sales reps in the days leading up to my purchase. The online order and Interac payment were made on the 20th. The salesperson I was in conversation with confirmed receiving the payment soon after on the same day. I saw that the payment was successful at the time of purchase, and my banking history today confirms this, plus no record of a refund.
Yesterday I got a notice through email that said my order was canceled because my payment was denied, and everything had been refunded. Again, I have not gotten a refund and the payment was successful and confirmed by the store over a week ago.
It looks like a legitimate business so this issue seems very strange and concerning.