Belligerent Rider / False Accusations
I picked up a rider today who was using someone else's account. A block into a ride they ask me to stop. I asked them to put it in the app. They said their phone was dead.
I rejected the stop because it wasn't in the app and they started screaming and cussing at me. At this point I pulled the car into the parking lot where they wanted to stop.
When the car got to a stop, he said I should get out so we could fight. I no longer felt safe so I cancelled the ride and calmly asked him to exit my vehicle. He refused to get out
After it was cancelled, he changed his mind and wanted to be taken to his destination. I calmly asked him to get out of my vehicle or I would have to call the police.
He then accused me of being racist. And that I was going to "get fired for being racist". Finally he gets out after constant cussing and screaming and flicks me off as I drive off.
When I get home I get an email from support that shows his side of the interaction: "the driver went to the wrong address and didn't pick up the phone when I called him and just drove off"
I reported the incident to Lyft but given the false claim of racism I'm worried about suspension. Thankfully I have a dash cam but still don't want to deal with the headache