Fulfillment Question
Selling installs or prosales and we are selling items into negative as they are stock items and on way. Fulfillment refunds the items as we currently do not have stock and clear from their system. They said policy they can’t have unfulfilled orders pending.
Whats the procedure on this? They said they aren’t suppose to leave pending orders. Isn’t there a way to push out? Installs usually we are waiting on special order stuff to come in. Something is missing in this process. Please advise