Houston Pick Up Only is a Scam!
I won a painting online fair and square. I drove from Austin to Houston to pick up my painting at the set appointment time I signed in to. I drive THREE hours only to be told at my appointment time to wait as they can’t find my item. I sit on the hot sidewalk for an HOUR, while their manager comes back from lunch. The manager apologizes and says he can’t find it and will ship my 30x40 painting for free. I left thinking that was fair. The manager had said that they would call me tomorrow. Days go by and no call. I call them only to be told they can’t find my painting and are going to refund me. I respond that I drove a 6 hour round trip for my painting and I want my painting. Then I get an email saying sorry and here is the Director's phone number. I call her and leave a message. She calls back 2 days later to say sorry they still can’t find my painting as maybe an employee gave it to the wrong person or damaged it and tossed it in the trash. Great. All she could offer me is free shipping on a non pickup item. That painting of Irises meant a lot to me. I was picking it up on my estranged daughters birthday. So many emotions were attached. I felt deflated and very cheated. I had previously bought over 1k in items from ShopGoodwill.com and will never ever buy from them again. They obviously have no control on their inventory or employees.