ServiceNow folks - How y'all are upskilling these days?
How are you all upskilling these days?
I have close to 3 YOE as a ServiceNow developer, and lately I've been thinking a lot about where to invest my learning time outside of work.
So far, I've mostly worked on:
- Custom applications
- Integrations (REST, etc.)
- Flow Designer and automation
- Primarily ITSM, with some exposure to CSM, SPM, and GRC
- Currently implementing Playbooks
The thing is, I'm struggling to decide what the next logical step should be.
On one hand, AI is everywhere right now. It feels like every company wants to say they're using AI, whether it's actually solving a problem or not. From what I've seen so far, I'm still not convinced the Now Platform's AI offerings justify the licensing cost and implementation effort for many organizations (at least today). Maybe that'll change over the next couple of years, but that's my current impression.
On the other hand, there are so many directions to go—ITOM, IRM/GRC, AI, Agentic AI, Automation Engine, integrations, platform architecture, scripting, performance optimization, etc.—that it's hard to know what will provide the best long-term value.
For those with more experience:
- What are you currently learning outside of work?
- If you had ~3 YOE again, what would you focus on?
- Are you doubling down on core platform expertise, moving into architecture, or betting heavily on AI?
- Is there any skill you wish you had picked up earlier?
I'm looking for ideas from people who have been through this stage and what has actually paid off in their careers.
PS: Used chatGPT to phrase the post better.
