Last minute cancellation 5 minutes before start time
I had a 7 hour Saturday evening booking confirmed 10 days in advance, and the date had been repeated and reconfirmed multiple times in our messages. I obviously turned down other jobs for that block, drove over 30 minutes, and when I was about five minutes from their house, the parent called and said they had accidentally given me the wrong date and actually needed care the following week. They followed this with an apology and offering gas money, which felt deeply disrespectful and showed a lack of integrity and professionalism.
In every similar situation I’ve had before with cancellations this last minute, families have always paid the full confirmed booking or at least offered to because the cancellation was due to an error on their end, not because I failed to show up or provide care. I had reserved the entire evening and was essentially at their door when I was told to turn back around.
I work with reliability and integrity about honoring my booking, and never flake. Even if another family offers me a higher-paying job for the same hours, I never cancel an existing booking.
If the situation were reversed and I showed up saying I could only work half the confirmed hours because I’d made a scheduling mistake, I can’t imagine that being considered acceptable either.
Would you consider full payment the fair/professional expectation here? Curious how both childcare providers and parents would view/honor it.