u/Liquidsnake959

I've honestly reached the point where I think THOR should be grateful they don't have a visible Google Reviews presence, because if they did, it would be rough.

I've placed somewhere between 5 and 10 orders with The House of Rags over the last couple of years, and I can confidently say that almost every order has had some kind of issue.

I've experienced:

• Wrong items shipped

• Leaking products upon arrival

• Orders sitting for weeks before shipping

• Poor communication regarding delays

The frustrating part is that this isn't a one time mistake. Everybody makes mistakes. The problem is the consistency. When nearly every order has a problem, it stops feeling like bad luck and starts feeling like a systemic issue.

I keep giving them another chance because the detailing community talks highly about some of their products, but eventually enough is enough. Customers should not have to wonder whether they're going to receive the correct order, whether products will arrive damaged, or whether the order will actually ship in a reasonable timeframe.

If THOR spent half as much effort fixing fulfillment and quality control as they do on marketing and social media, they would probably have far fewer unhappy customers.

Just my experience, but after 5 to 10 orders with recurring issues, I can no longer recommend ordering from them.