Does Printful ignore your emails too?
I signed up for Printful a while back when I started making all my designs in Printful, and at first they were pretty good about responding to emails. Then I placed a sample order with them, and a few items were printed incorrectly. One was damaged, and one just never arrived. They gave me a store credit on some of the ones that were printed incorrectly, and they said they would do the same on the damaged one, but they never did. And then there's one that still has not arrived. It's been well over a month. I've been writing to them about it to see if I could at least be refunded or have it sent, and they're just ignoring me. I'm about to launch my store with Printful merchandise, and I'm a bit concerned because, do they just abandon their customers like this when you're about to start selling products? I'm looking into a couple other print-on-demand companies, but I already set up my store with all the Printful products, so it's obviously a big inconvenience if they bail on me now. Has anyone else had a similar experience to this?