
Meds received 5 days after refill request but...
I've been with Pomegranate Health since November, 2025. Followed all the love & hate posts throughout, so I figured I would share my most recent refill experience with the new portal & a new to me pharmacy, Empower. I am in an asynchronous state so requested a refill on Sunday, invoiced on Wednesday and received meds Friday morning. I had high hopes for the new portal as it is much more user friendly however, the only reason I knew that my meds had shipped and exactly when it would be here is because I am signed up on the UPS app and get notifications. My portal still has the order, shipping and delivering as processing and I didn't receive any correspondence from Empower. I am very happy with the quick process but my take is that there still needs to be some kinks worked out with the communication between Pomegranate, the pharmacy and the patient. However, my prior orders with BPI & OptioRX I did get notifications from those pharmacies that my meds had shipped. But my advice still is to sign up for notifications from UPS and FedEx on their apps so you will know for sure when your meds is on the way!
Side note: Empower meds shipped UPS Next Day Air in a styrofoam cooler with 3 still very cold ice packs🧊