Is anyone else dealing with nonstop platform failures and zero real support?
I’m posting this because at this point I honestly need to know if we’re an isolated case or if others are dealing with the same level of dysfunction.
Over the past few months, we’ve had one issue after another, and despite repeated attempts to get help, we still haven’t received clear answers or real accountability.
Here’s what’s been happening:
1. Huge reporting discrepancies
The platform regularly reports significantly more initiated conversations than what we can actually verify.
Some days the numbers are almost accurate.
Other days only around 30–50% of the reported conversations are real.
That makes optimization incredibly difficult because we can’t reliably trust the data we’re being shown.
2. Empty / ghost contacts
We’re getting “initiated conversations” that turn out to be people who never actually sent anything.
Just accidental interactions being counted as legitimate leads.
And when we proactively follow up trying to do our job, some of these users block us, which creates even more issues on our side.
3. Random messaging account restriction
This weekend our business messaging account was suddenly disabled with zero warning.
It stayed blocked for nearly 24 hours.
Then it was restored just as suddenly.
No explanation.
No clarification.
No indication of what triggered it or whether it could happen again.
4. Paid verification features disappeared
After access was restored, paid verification features were still missing.
Again, no explanation.
5. Unresolved payment issue
Months ago, a large payment was made through one of the payment methods provided by the platform.
The payment was completed successfully.
The funds were never properly reflected.
We provided documentation, proof of payment, escalated multiple times, and were repeatedly redirected elsewhere instead of getting an actual resolution.
6. Endless support loop
Phone support redirects to chat.
Chat responses feel generic and scripted.
No one takes ownership.
No one provides technical clarification.
No one follows through.
At this point it genuinely feels like we’re expected to keep spending while troubleshooting critical platform failures ourselves.
Has anyone actually managed to escalate issues like these and get real answers?
Because right now it feels less like using a professional advertising platform and more like being forced to beta test it with real money.