eBay literally aided a scammer into stealing over $2,000 from me
I had a customer who purchased a 14k gold intaglio bracelet from me that lived in England. After reaching customs the buyer became irate and demanded that I pay the VAT fees and import charges which I refused. About two weeks later the buyer claimed the item was damaged and wanted to return it which wasnt something I normally would do especially since the photos they uploaded showed no damage at all. They kept demanding that I refund their money immediately which I refused since I didnt have the item. They ended up closing the return on eBay and I thought it was over. Then two days later they filed a dispute with their credit card company saying I wouldnt allow them to return it which was not true. I never even got a chance to defend myself and eBay lost the dispute. Ebay then decided to recover the funds from my account including the seller fees! So now not am I only out the item I am out the $2053. I am a top rated seller on eBay with 100% feedback and I will NEVER sell on eBay again. And neither should anyone else. How am I responsible for eBay loosing the credit card dispute? I have no recourse other then posting my story on message boards I can find. I am happy to send all the screen shots to anyone that would like to see. I have been taken by ebay and they pulled over $2053 out of my account and never got my item back. People need to know the "seller protection" isnt a thing. You will pay for the theft. And also the person who bought the bracelet and did the fraudulent charge back goes by the name flogit56 do not trust this buyer they have done this before and will do again.