Vinted refusing to issue refund for sold counterfeit goods - what are my rights? UK
I bought a pair of trainers on Vinted from a seller. The trainers were Nike P-6000’s and were advertised as a UK Size 8 (I will attach a photo of what was advertised and what I received).
When I received the trainers I found that they were quite small, but they were listed as a UK Size 8 so I figured they were just a small size 8. According to Vinted’s own refunds policy, something ‘not fitting correctly’ is not considered eligible for a refund. The only time something is considered eligible for a refund is if it is ‘significantly not as described’. Due to this, I did not report an issue within Vinted’s 48 hour policy and my plan was to relist the item on Vinted (which is also Vinted’s advice if something does not fit).
I attempted to relist the shoes, and after review Vinted denied this claiming they were ‘suspected counterfeits’. I contacted the seller who denied they were counterfeit (but could not provide any proof of purchase etc) and then he blocked me, so I am unable to contact him again.
I then proceeded to contact Vinted via the legal email. I explained the situation and requested kindly that they support with a refund, as I was allegedly sold counterfeit goods. I explained I did not report within the 48 hours as I did not at that time feel that there was an issue, and I only realised there was an issue when Vinted reported that the shoes may be fake.
Vinted have responded and have declined to support in any way. I have explained several times and gone back and forth with them, but they are refusing to help and keep saying there is ‘nothing they can do’. They are also clearly not reading my emails properly as they keep suggesting things I have already explained is not possible, like contacting the seller (as I am blocked).
I paid for the shoes via my Vinted Balance so I cannot issue a chargeback via my bank. I feel completely frustrated with this situation as I now have lost £60, have a pair of shoes that do not fit (and are likely fake) and I am unable to sell them on Vinted. How is this fair?
Is there anybody out there who can help with my rights or any other avenues I can go down?
I have tried Resolver but all it is doing is sending Vinted the same information I have sent. I am planning on contacting Citizens Advice tomorrow, but other than this what else can I do?
I will upload photos of what was advertised and what I received, so you can see how difficult it would be for me to know if these are fake.
PLEASE help!