Confused on whether my account has been hacked or im forgetful
Hi
I havent played genshin in about 3 years but I recently heard about an update and tried to log back into my main account that I spent a fair amount of money on back in 2022.
When I tried to log in through apple, which I was under the impression that I registered through, it started me on a starter account with no characters which immidiately confused me so I tried to log in through my icloud email and got the same result.
After that I assumed maybe i'd signed up with google so I tried every google account I'd ever had and got no result from that either.
So rationally I started checking all my emails and when I checked my icloud i found the email confirming that I'd signed up, which also matches the date I found on this online tracker.
This really confused me so i emailed genshin support and they were able to provide me with the censored version of the email and username linked and no suprise, I didnt recognize them AT ALL.
So next I asked for a recovery form and one of the first questions is to provide the email linked to the account but I dont know what it is so I had to skip the question, I accurately provided all of the other questions but the recovery forum still got rejected.
Do i submit another? Im really unsure on what to do here. But also, my hacking theory doesn't make much sense as my friend still has the account added and it hasn't been active in a very long time and it still has my name and profile how I set it up when i last logged on. (Ill provide a picture)