Why fixing your clients ads doesn’t retain them
TLDR: ads work better with good positioning and a great offer
I’ve run ads for hundreds of accounts, literally - and I used to be the young & hungry media buying freelancer who thought I could get leads for anyone.
And while this is true - that doesn’t mean it’s worth it.
I’ve since rediscovered the easiest way to make ads work.
Pick better clients.
Easier said than done I know because it requires saying “no” to money but I can’t ignore the evidence anymore.
I’m going to just say it - ads are so easy. Being a media buyer might be one of the easiest jobs out there. Clicking a few buttons in google or meta and letting some of the largest companies ever with their advanced ai find you customers is awesome.
Here’s the problem though. I know you’ve experienced it: You do everything right. Keywords are tight, no wasted money on search terms, ad copy is benefit driven, there’s scarcity, urgency, relevance, you put in utm codes, you added the phone number and the GMB. If you’re on meta you removed audience network, turned off all the AI etc etc
And yet your client still complains about the results, you rip your hair out trying to figure it out. You offer to do more for them, you’ll take the sales calls, you’ll redesign their landing page, you’ll write them an email sequence and none of it works.
They eventually cancel because they can’t pay the retainer.
So what happened?
Honestly - probably nothing to do with you. Ads were fine.
In these situations it’s almost always vague offer & positioning on their part or lack of skill in some other department like sales.
If you get someone 30 qualified leads and they can only close 2 of them - that’s not on you. But you will still get fired.
So we have to change how we do this.
Now I start with the offer & the positioning. What makes this client different from their competition? And why would I want their offer?
If you get these right the ads will work wonders.
All ads do is get attention.
And yes this sounds cliche but still almost nobody does it. And even fewer media buyers and agencies do it. Oftentimes I think they’re so excited to get a client they just say yes to whatever
But if you want to grow from 5 clients all doing different stuff to 25 clients who get great results - you can’t promise you will fix their business with ads - because you will fail.
So how do you actually do this?
Well the offer is easy: more, better, faster. Focus on one of those your client can deliver on.
I think Hormozi broke it down best: increase the dream outcome, increase the perceived likelihood of achievement, decrease effort, sacrifice & time delay.
Basically bigger outcomes, more proof, and make it faster & easier on the customers.
You get leads for contractors? Get them to deliver in half the time. Pretty easy offer. And they can charge more for it; they don't have to cut their price. That's not part of this.
Positioning is the hard one. How do you sound different?
Everyone has their take. My favourite way is, look at all the competition, what are they saying? What aren’t they saying? Your client is an expert so they should be able to see the space in between and fill it with a unique way of accomplishing the same result.
I had a client who used all onshore talent while their competition used overseas talent.
I had another one who only helped consultants and freelancers when everyone else went for shops with employees.
I’ve had clients who do appointments over zoom within 24 hours instead of you having to drive to their office.
If you nail the offer and positioning you’ll look like a media buying genius.