Is it appropriate to ask my Chase banker to help with credit card identity verification?
I recently applied for a Chase Business credit card, and the application is currently stuck at identity verification.
I’m temporarily outside the U.S., so I explained to the Business Card team that I can’t visit a branch in person right now. The representative told me that I could have any Chase banker call their department to assist with the verification.
I still have the contact information for the banker who helped me open my Chase business checking account last year.
Would it be appropriate to email him and ask if he can help with this? I don’t want to put him in an awkward position or ask him to do something outside of a banker’s normal responsibilities.
To be clear, I’m not asking him to reconsider or approve the application, customer services specifically told me that a banker could contact them to assist with the identity verification.
Has anyone had a Chase banker help with a credit card verification issue like this, especially while you were outside the U.S.? What does the banker actually have to do?