Verizon customer service is trash
I’m so sick and tired of talking to Verizon “customer service” who cannot even put in accurate notes.
I have spent hours of my time speaking to reps over the last 6 months and several broken promises by Verizon to say my account is up to date with payment only to keep receive bills for a service that was cancelled December 18, 2025. I paid off all devices and even paid an extra bill that shouldn’t have happened. The rep I spoke with in Dec 18 said I just needed to pay off the device for $22.94 which I did. Come January 28 I made another payment just to get them off my back although I do not think I should’ve paid anything when they said it was a zero balance. They agreed in the December call that the tablet had not been used so they will waive those usage fees. Thought all was great but I was so wrong! March 2026 I get ANOTHER bill for a service I requested to be cancelled back in December of 2025!!!! So I get on the phone again with customer service - can’t even get into the Verizon account because it’s a cancelled and closed service - only to have to deal with some prick that is not help. Actually he was USELESS, only adding to my frustration and wasting even more of my time. Once again I am told it’s all taken care of. Cool, great. Well April 2026 rolls around and another freaking bill notice and I talk to a gentleman who seemed much more helpful. Gave me a confirmation code for verification of cancelled services and that the account is not delinquent…. Here we are mid-June and I got a credit ding for Verizon.
I paid my due amount for even the month after requested cancellation as they bill a month behind but they continued to charge me for services I was not even getting. To top it off the dimwit that I had the first call with put my cancel request as 2/18/26 and not 12/18/25…. Am I the problem? I think Verizon and their crap customer service is the problem. They lack the ability to problem solve and retain customer satisfaction. Honestly will never do business with Verizon nor would I recommend them to anyone because of this horrible experience. No wonder everyone is switch carriers - expensive and horrible customer service is a bad mix. Now I’d like Verizon to removed their delinquency claim from my credit report and acknowledge they are in the wrong. But also happy to report them to the FCC 😘