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Don't know if this is the right place to share this but we don't really know how to act in this situation, that's why we're asking for help and steps to maybe re-acquire the money we lost.
This is just a summary from my perspective. My family and I are currently on vacation here in Davao/Samal. My parents always handle our scheduled itinerary and bookings, and as a last-minute decision, they booked a resort for two days as a treat for us kids. They found a Facebook page for a resort in Samal — little did we know, it was a fake copy of a real resort. They dealt with the person behind the page and unfortunately sent a down payment for a room. When we arrived at the resort, we showed the supposed booking confirmation and acknowledgement code, but the security guard told us it was fake and didn't match what the resort uses. Shortly after, the Facebook page could no longer be found, and the agent stopped responding. The resort caretaker explained that they've been aware of a fake Facebook page copying their official account. That was when we realized we had been scammed.
We would appreciate any recommendation on what we should do next. Thank you