Covering repairs or totaled?
Mine & my husband's parked, unoccupied cars were both hit by a 14yo in a stolen car that turned into a hit & run. We were found not at fault but we had to use our insurance for the damage. My car was taken to the preferred dealership Monday & we got an estimate this morning.
I'm a little confused on the claim though because in the first screenshot it says "once you have your estimate, it's considered approved." The second says "we've recieved & approved your damage estimate" & to contact the shop to begin work. So, I've recieved my estimate, therefore my repairs are approved & the dealership can begin to work on it?
I called in to ask a question but the claim is basically chaos with all the notes & the guy was confused & transferred me to the claims specialist, I think that's who he said she was. When she called me back she said that she hadn't looked over the claim fully but most likely she was going to list it as a total loss.
Can they tell me they approved it & to start the work on it to then turn around & claim it a total loss?