Need to reverse a 3rd party payment
Using Opera PMS Ver 5.6.13.0
The person tried checking in as soon as they booked late at night. I assumed it was direct booking and was wondering why the card wouldn’t process. I took their CC which removed their virtual card but finally realized it was 3rd party. I took their deposit and did my routing as usual but it charged the guest. They were billed by 3rd party and us(by mistake). The guest card is in window 1 and 2. How can I fix this?
I was going to quick and brain went blank. Can I at-least run night audit and still fix this before guest checkout?