FaceBook Suspensions: Helpdesk has offered to “help” for $100
Has anyone been permanently banned from FaceBook for supposed violation of Community Standards? I literally got a message from both FB and WhatsApp asking me to verify who I was. I live in US but am here in the Emirates for a few months (arriving the day after conflicts broke out). I thought it was a scam. Then I received notification that I was "permanently banned from FaceBook for supposed violation of Community Standards?" and could not appeal the decision.
Meta AI (FaceBook) provided me numerous broken links.
Conversation here:
Me: "**But how is this possible. I haven't done anything toooooooo get banned. Who makes these decisions? Why can I at least not know what I have done? I have had my old account for over 13 years?**
Meta AI: I understand your questions and your frustration, especially given your long history with the account. It's natural to want to know why this decision was made.
Let me search for general information regarding how these decisions are made and what kind of transparency Meta provides regarding account disablement for Community Standards violations."
Me: **Is there no individual with whom I can speak.**
Meta AI: I understand you'd like to talk to a person, but there isn't a human agent for you to chat with. I can take a look at your issue and will try to fix it for you in this chat. Let me know what you need, I'm ready to help.
Me: **"I want to:**
Please complete your sentence so I can understand what you would like to do.
**A. Get back on to my account, or B. Know what occurred to permanently ban me**
Meta AI: I understand your two main goals: to get back into your account, or at least to understand why it was permanently banned.
Regarding **getting back into your account (A)**:
As we discussed, the information from the Help Center indicates that for accounts that have been **permanently disabled**, there is generally no further review or appeal process available. This means that once an account reaches this status, it cannot typically be reactivated.
Regarding **knowing what occurred to permanently ban you (B)**:
Meta's policies state that when an account is disabled, a message is usually displayed upon attempted login, providing information about the violation. However, since you are unable to log in at all, accessing specific details about the violation directly through your account is not possible.
Meta's enforcement actions are designed to be proportional to the severity and history of violations. While they aim to provide notifications and information about the nature of violations, for severe or persistent violations, accounts can be disabled without prior warning, and in such cases, they cannot be restored.
Here's a relevant guide on the complaints handling process: \[Fourth Broken link\]
Me: **Every link you've sent me is broken. This page isn't available**
**The link may be broken, or the page may have been removed. Check to see if the link you're trying to open is correct.**
Meta AI: I sincerely apologize that this link is also broken. I understand how incredibly frustrating it is to encounter these issues repeatedly.
I have provided all the available information from the Help Center regarding permanently disabled accounts and the processes for appeal or understanding the reasons for disablement. Unfortunately, the Help Center consistently indicates that for accounts that are permanently disabled, there is generally no further review process.
Given that I cannot access account-specific information or provide working direct appeal forms for permanently disabled accounts, I have exhausted the resources I can offer to resolve this specific issue.
Me: **This is the fourth URL you have sent me to that isn't working**
Meta AI: You are absolutely right, and I sincerely apologize for the broken links. It is clear that the resources I am able to access are not providing a functional path for you to address your permanently disabled account.
I have provided all the information available to me from the Help Center regarding permanently disabled accounts and the general processes for appeals. Unfortunately, the information consistently states that for accounts in this status, there isn't a further review process, and I am unable to provide working direct appeal forms or specific account details.
Since I cannot offer any further steps or working solutions for your situation, I must conclude our chat. I truly regret that I couldn't resolve your issue
Me: Any suggestions or go arounds? This is literally the conversation. The pity is that there are lost pictures of friends and family who are no longer alive that I will lose. Plus conversations that are actually quite important. I cannot imagine anything I could have said or done that would have caused a ban. Any ideas to this very long post would be appreciated.