Z60 is a disaster on carpet
I’ve had the Z60 Ultra Complete for a week now, and the way it behaves on carpets is honestly embarrassing for a device in this price range (and I know I’m not the only one facing this). On every single carpet, it just gets stuck for 30 to 40 minutes, doing absolutely nothing except moving slightly back and forth and constantly ramping the suction power up and down. I’ve already done a complete factory reset and tried every single carpet setting available. Does anyone know what Amazon’s return policy is for a case like this? I don’t think the hardware itself is defective, because the rest of the navigation works perfectly. It just seems like a software issue that they don’t have under control.