Horrible Riot Support experience. 16 days of vague answers and bouncing me around and just closes the ticket without proper resolution.
Bought a huge amount of VP, took my money but didnt give me VP. Opened a ticket, then they Closed it without proper resolution, and it took 16 days for the vague ending words they gave me that caused me to miss the Neo Frontier 2.0 bundle i wanted to buy with the vp. horrible support after DAYS of no replies and just telling me
"Thank you for your patience!
As I have gone through the entire conversation and looking at the concern, we have already escalated the concern to our team and we'll get back to you as soon as we receive any update.
In a meantime, If you have any other problem or questions, do not hesitate to contact us here.
We are always here for you!"
3-4 times.
So, I missed the bundle i wanted, didnt get VP, didnt get my Money, didnt get a proper answer, only had 16 days wasted. I saw a post about the support person personally walking through the transaction for someone in just a couple of days and even deducting said amount of VP for the missed bundle due to THEIR ERROR, so I even discussed it with the support ticket guy (who kept replying after 5-4 days everytime and kept changing.), who, tbf said that they will look into it, but couldnt promise anything.
but the last guy on my ticket just dropped "Our team is investigating the issue, and it seems there is some glitch from the Merchant side
Because of that the amount is stuck either on the bank side or on Riot Games side
Your need not worry is money is absolutely safe.
As soon as the issue is resolved your amount will be released back to your bank statement.
Also, we would request you to please use an alternate payment mode until the issue is resolved
As of now we will be looking to close this ticket"
and closed it??????excuse me???
saying the money is stuck somewhere and it should return even after 16 days is fking baloney.