A quick and smooth RMA all ruined because my PC wasn't sent to me...
I'm not hear to blame UPS of anything because I understand this was a shipping error made in behest of Empowered PC or iBUYPOWER.
But figured I'd post since UPS felt powerless in this transaction.
Really irritated and annoyed and figured I'd vent my frustrations...
I ordered a very high end PC that eventually stopped working due the the motherboard and a full corruption of Windows 11. I bring it to an IT, tells me it's the motherboard and If I had the warranty. Which I do. So I end up sending my PC through UPS, and pay for the insurance to cover it because it's so expensive. The manufacturer gets my computer and they tell me through email that it will eventually get put on the bench on queue to get worked on. Great, now I just wait no big deal. Few days pass, they keep me updated along the way which was amazing on their end. Finally they figure out yes they will take care of the PC because of stated issues. They end up telling me ok we will get it sent, and will update you with the tracking number etc. COOL. Left a quick review saying "Thank you to so and so for the quick work etc blah blah" Yea OK. I receive the tracking number and am looking at the UPS website like a hawk..
Says it will be delivered today (5/16/2026) between 2:00-6:00pm. AMAZING IM READY..... Wake up around 9 and read a update text and email from UPS saying "PACKAGE DELIVERED(huehue)) WHAT? I didn't sign anything or hear anything.....? My wife and kids are home surely they would hear something if it came by right??
NAH we just sent it to Tennessee not California.....
BRUH.
I just wanna play guys...
Both me and my wife ended up calling multiple times to end up with the same result of...
"We understand your problem and we are sorry, we know this must be frustrating but since the manufacturer sent it with this address, we can't do anything about it on own end."
Oh ok well yeah that's unfortunate for me, all I can do is wait until Monday rolls around and they turn on the work PC to look at their emails I guess?
Thanks for listening to my rant.