Wife is trying to change her xbox profile picture to a custom one but its not working any help is appreciated
alright so
tl;dr
My wife recently got super into Minecraft which means she had to set up an Xbox Account and all that. She cannot change or upload, at-fucking-all, any custom picture on the app or PC. Any help on how to fix this would be super appreciated.
A bit more detail:
So the last time I changed my xbox profile picture I had to upload the .png to my xbox on a thumbdrive then pull it off the thumbdrive onto the console itself which then let me change it.
That is not an option right now given that I don't have any consoles anymore and I am not about to go and drop however much on a console to do this.
Xbox support is naturally useless to try and get this fixed so I'm asking here:
How do you change the Xbox profile picture to a custom .png/.jpg/image and not one of the standard ones? It should not be this hard to do.
All she wants to do is upload a photo of the anime character her minecraft skin is based on since she is literally only going to use her XBox account to play minecraft and thats it.
Again any help would be appreciated