Fleshing Out Cognitive Debt - The Definition
I have taken a stab at describing and thinking about cognitive debt. I find there are quite a few definitions of what that actually is. My definition is:
The accumulated gap between what an organization collectively knows and what its people can reliably access, trust, interpret, and act upon.
Like technical debt, it begins with reasonable shortcuts: a verbal decision saves time today; an experienced employee becomes the unofficial knowledge base; a process changes but the manual does not; a new system is added without retiring the old one.
Over time, the company pays interest on the accumulated complexity.
I think there are 3 problems
- Work Takes Longer
- Intelligence is Diverted
- Latency - Decisions take longer.
Love your thoughts; please be kind.