Disappointed in Westin’s response to no AC in Jekyll Island Ga.

Stayed 2 nights in Jekyll island as we often do. The second night the AC went out in the entire hotel. They offered to take the resort TAX off of our bill. Really?! Everyone was checking out very early due to the heat. I asked for some of the bill to be reduced and a manager gave us 50% off of the one night. The poor girl checking us out had to get approval from her manager, who should have been at the desk handling the hot, aggravated guests. We had to get another last minute, expensive hotel room so we could get dressed for an event we had later that morning. I understand things can’t be helped but the way they responded could have been much better.

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u/Mombakes — 11 days ago