Ecovacs debot Y1 Pro robot won’t clean or charge
Hi everyone, my Ecovacs deebot y1 pro has suddenly stopped working properly. I can’t turn it on and it won’t start cleaning either. Basically the physical buttons are not glowing and not working at all.
When I place it on the charging dock, it plays the startup music, but the app doesn’t show that it’s charging the battery is permanently stuck at 50%. All led indicators are off(even wifi). It responds with a sound when I change the vacuum modes in my mobile app, but it doesn’t move or start cleaning. If i press "end cleaning" it responds the same but "start cleaning" does nothing. If i remove from the robot from the dock then the mobile app disconnects in 2 minutes.
Previously I have noticed battery discharging faster than usual but I am not sure if this battery issue or not. And I purchased the model exactly 1 yr back, so it fairly new.
Has anyone experienced this before or found a solution? Could it be a battery, charging dock, or motherboard issue?
I contacted Ecovacs, but seems their after-sales support is dog shit and I haven’t received any response even after two days. Any suggestions on which other robot vacuum brands offer reliable products and service in India? I am thinking to buy a new one.