r/ecovacs

Hi everyone, my Ecovacs deebot y1 pro has suddenly stopped working properly. I can’t turn it on and it won’t start cleaning either. Basically the physical buttons are not glowing and not working at all.

When I place it on the charging dock, it plays the startup music, but the app doesn’t show that it’s charging the battery is permanently stuck at 50%. All led indicators are off(even wifi). It responds with a sound when I change the vacuum modes in my mobile app, but it doesn’t move or start cleaning. If i press "end cleaning" it responds the same but "start cleaning" does nothing. If i remove from the robot from the dock then the mobile app disconnects in 2 minutes.

Previously I have noticed battery discharging faster than usual but I am not sure if this battery issue or not. And I purchased the model exactly 1 yr back, so it fairly new.

Has anyone experienced this before or found a solution? Could it be a battery, charging dock, or motherboard issue?

I contacted Ecovacs, but seems their after-sales support is dog shit and I haven’t received any response even after two days. Any suggestions on which other robot vacuum brands offer reliable products and service in India? I am thinking to buy a new one.

Hi everyone,
I have a DEEBOT T90 Pro Omni and today I cleaned both the clean and dirty water tanks.
When cleaning the dirty water tank, I rinsed not only the bottom part where the dirty water collects, but also the entire tank, both inside and outside, including the black lid on top.
Afterwards I noticed that the manual specifically mentions cleaning the bottom part of the tank, but doesn’t say to rinse the black lid. So now I’m wondering:
Does the black lid contain any sensors, electronics, or other components that could be damaged by water? Is it actually safe to rinse the entire lid/tank with water?
Also, another question: my dirty water tank becomes full after about 3–5 complete cleaning cycles. I have a home with living room, hallway and 3 small bedrooms and I’m using the default mopping settings. Is this normal, or does that seem like unusually high water consumption?

I just got my Deebot T80s Omni and had it run for a few days already. I recently saw that it wasn't picking up cat litter while it was vacuuming so I opened the robot up and saw the dust container was super full and then I check the base station and bag and it was empty.

I put the robot back at the station and I tried to manually do the empty dust bin on the app. The base station will do a small start up and then suddenly it'll stop with no error or anything.

Please help! We have a Deebot Omnicyclone X11

We have only had the machine for 2 days, first day worked great. Now it won’t drain, I’ve followed the troubleshooting from the website/facebook/youtube and unplugged the base for a few minutes. Still not draining and throwing the error.
We bought this robovac to replace another lemon from a different brand that we had bad luck with (had to return for a replacement and then the replacement was a dud after a few months). I’m really dreading that we are going to have a repeat of last time!

Hi everyone,

I received my brand new DEEBOT T90 Pro Omni today, and unfortunately I haven’t been able to use it at all.

I ordered it from Amazon, removed all the protective films, stickers, and packaging, placed it on the OMNI station, and let it charge for a couple of hours. When I powered it on for the first time, it immediately downloaded and installed a firmware update. After the update completed, I started the initial mapping process.

The robot doesn’t move at all. It immediately reports Error 103 (driving wheel error).

I’ve followed all the troubleshooting steps I could find. I checked both drive wheels for any debris, but there isn’t any since the robot is brand new. Both wheels rotate freely by hand and spring back normally. I also cleaned the sensors with a microfiber cloth, restarted the robot several times, and tried starting it using both the app and the button on the robot.

When I start a cleaning or mapping cycle, I hear what sounds like the drive motors trying to engage for a split second, but the wheels never move. Then Error 103 appears.

Has anyone experienced this with a brand new unit? Was it something that could be fixed, or did it turn out to be a defective robot that needed replacing?

I’d really appreciate hearing from anyone who’s had a similar experience before I return it or make a warranty claim.

Thanks in advance.

I've read that a few folks have managed to recharge a fully drained T30S battery, but I haven't been able to find any information about how this is done. I've found some videos about other models that have much more obvious battery compartments, but none for mine.

Any advice is appreciated!

So just got the t90 vac and auto resume is on but it only charges for a few min then goes back out to clean for like 10 min then has to come back and partially juice up again and it loses a LOT of time and power simply driving back and forth to partially charge. Why doesn't it charge to 100% before it resumes?

I tried turning off the auto resume and it seems to have cancelled the entire job but at least it's charging all the way now. I will have to manually select the rooms to clean now to finish it.

On top of this it doesn't empty the dust bin while it's charging so it is often moving all the way across the house to charge like 15% then going all the way back to the room, vacuuming for 10 seconds, detecting a full bag, then driving all the way back AGAIN to charge lol. It is legit spending significantly more time traversing than actually cleaning.

I recently purchased the X8 Pro Omni Care package from Costco. I used it a few times so far, and it’s been a great job.

The kit from Costco did not include any clean solution, so I’ve just been using water. I’d love to be able to add a solution directly to the reservoir in the station, and I was wondering if people had recommendations for alternatives to the expensive Ecovac solution. It does look like several people add some alternatives to the water tank, but I feel like the reservoir would be a better option for me.

That being said, I did go ahead and order one bottle of the Ecovac cleaning solution to at least test it out.

I also saw people mentioning purchasing from Aliexpress. Does anyone have an official link? All I can find is what appears to be knockoffs.

I've had some weird bahaviour from my t80 which I have finally worked out is due to one of the drive wheel slipping on wet tiles while trying to mop.

Has anyone come up with a useful solution? ie grippier wheels / adding weight etc.

Error code 209

Keep getting this error and will be going through with warranty. Is this a common issue. Robot about 2 months old.

It’s just me, my partner, and a dog who doesn’t shed much. We have Ecovacs X12 and usually run it every other day through the kitchen and living room. That seems to be enough for our place. The floor never gets noticeably dusty, and I rarely see hair collecting around the edges anymore. Running it, every day feels unnecessary.

I still do a more thorough clean now and then, especially after having people over. How often does everyone else run theirs? Daily, every other day, or only when the floor starts looking dirty?

In the past couple of weeks, I've noticed that my x11 is only doing one pass in my bedroom even though it is set for 2 passes. It will do the second pass in all other rooms except for this one room. I'm not sure how to fix this.

I have a Deebot N8 Pro that’s about 3.5 years old, and it has recently stopped working properly.

Whenever I start a cleaning cycle, it mostly just drives in circles and barely moves forward. After a while, it gives me a “Driving Wheels” error. Occasionally, I also get a “Bumper Stuck” error or a “Clean Drop Sensors” error.

I’ve checked everything I can think of. The bumper seems fine, I’ve cleaned the drop sensors, and I’ve thoroughly cleaned the robot and checked the wheels. The driving wheels error is by far the most common one.

I searched on this sub and found several posts from people experiencing very similar issues. Some mentioned that turning the robot off for 30 seconds and restarting it temporarily fixed the problem, but that hasn’t worked for me.

What’s weird is that I actually had the exact same issue a few months ago, but somehow it fixed itself after a while and the robot went back to working normally. Now the issue has come back, and it’s been a few weeks with no improvement.

Before I give up on it and am forced to buy a new one, I wanted to ask:

Has anyone with an N8 Pro (or a similar Ecovacs model) experienced this and actually managed to fix it?

Any troubleshooting tips or repair experiences would be greatly appreciated!

I looked up youtube videos on the trimmer. I am still not exactly clear on how this thing functions. After a few uses I noticed the GOAT is not trimming at all. I put the thing in trimmer service mode, and the string is completely gone.

I dissassembled it, pulled some string back through the hole and put it back on. Now the trimmer line is slowly getting shorter which is fine, but when I push the plastic side button to pull more string out it feels stuck.

Am I supposed to disassemble this thing every time the string is used up? Or is it supposed to automatically pull more string through? If not how do I manually pull more string without having to disassemble it?

It’s just me, my partner, and a dog who doesn’t shed much. We have Ecovacs X12 and usually run it every other day through the kitchen and living room. That seems to be enough for our place. The floor never gets noticeably dusty, and I rarely see hair collecting around the edges anymore. Running it every day feels unnecessary.

I still do a more thorough clean now and then, especially after having people over. How often does everyone else run theirs? Daily, every other day, or only when the floor starts looking dirty?