▲ 35 r/SpectersCat
CAT customer service appreciation post
I know there have been some bad experiences recently, especially around the orders being lost, but I have to say the way CAT customer service has handled it all has truly impressed me.
I was one of the customers that had an order issue.
Mine was unique and I won't go into details, but they totally made it right and then some!
I got my refund and my free can. All within a very reasonable time frame.
Reddit messages and emails were quickly answered with real information, not just we'll look into it that we see from a lot of other companies. I even received a phone call to confirm some details.
That great customer service is why I've since bought a KK and AC556 to round out my collection.
Well done CAT!!
u/Mongoose5645 — 8 days ago