u/Mongoose5645

CAT customer service appreciation post

I know there have been some bad experiences recently, especially around the orders being lost, but I have to say the way CAT customer service has handled it all has truly impressed me.

I was one of the customers that had an order issue.

Mine was unique and I won't go into details, but they totally made it right and then some!

I got my refund and my free can. All within a very reasonable time frame.

Reddit messages and emails were quickly answered with real information, not just we'll look into it that we see from a lot of other companies. I even received a phone call to confirm some details.

That great customer service is why I've since bought a KK and AC556 to round out my collection.

Well done CAT!!

reddit.com
u/Mongoose5645 — 8 days ago