At&t running around in circles to cancel their internet. Is it impossible???
Hello ya'll we have an months long issue where we gave notice of cancelled our internet in June 3rd, 1st thing we did was go in-store to let them know we are cancelling their internet service(the $91 dollar plan) as we have found a different internet provider we use and they said we need to ship out the old equipment (Modem,repeater, everything) the manager of the store also said we would need to pay for one more cycle (for june- July month)then we are cancelled for good.. Next they said to call their customer service number to confirm cancelations so we did all these steps within 2 days of this adventure. We got billed in July as expected. Yet we get a bill later again for August cycle around email and mail, and we thought oh it may be just an automated thing they send out. Anyhoo we was charged again for full amount. So we check bank account, got charged full $91 dollars 2 times so far since june. IS THERE A WAY TO CANCEL FOR REAL? Would appreciate the help because obviously the in-store manager here said they cannot help us and they will just tell us we have to call the number again.