Nasa Dubai po ako rn bedspace set up kami ng mga kabayan, nirereklamo nila ako kasi malakas daw ako humilik. At takot po akong machismis sa buong flat. Any advice po para matigil yung hilik? Kasi tinatakpan ko po ng unan yung mukha ko bago matulog para incase e hindi sobrang malakas. Ayaw ko pong matrigger ang depression ko kaya nag ask po ako ng help. Wala din po akong friends sa flat namen kasi kakadating ko lang po dito. Salamat po.
Commute ako via jeep palagi at nilalagay ko laptop ko at bag sa sahig wala naman problema. Pero ngayon may sumakay na babae tapos ang dami nyang bag na dala at pinatong patong nya sa taas ng bag at laptop ko. Di man lang sya nag tanong if pwede patungan at ang attitude pa! So bigla kong kinuha yung laptop bag ko sa sahid tapos gumuho yung bag nya kasi nag panic ako baka biglang masira, bigla ba namang patungan ng mga bag na mabigat. Sabi ko bigla "Ate wag nyo po patungan laptop po yan". Bigla pang sumama yung tingin sakin. WTF.
Magkaron man lang sana ng respect sa kapwa commuter. Ang hirap hirap na nga bumyahe tapos ganon pa, sana nag bus nalang sya kung sobrang dami nyang dala kasi don may compartment ang bus para sa mga bagahe.
Nag paalam pala ako na hindi ako papasok at certain dates. Pag balik ko ng office naka receive ako ng email na may DA daw ako, at kinausap ako ng TL ko na hindi daw naapproved yung paalam ko. I was like wtf! Sana sinabi mo before the said date na hindi pala approved. Syempre ang iisipin ko non tuloy yung leave. Sabi pa nya nung nilagay nya yung name ko sa plotted leave ay "hindi yan bayad ha" sabi ko "okay lang po". That time kasi nag paalam din ako na mag aapply ako as HR generalist. Nag pasa na ako application. We all know naman na kapag na DA ka hindi ka pwede mag apply sa ibang department. Nakakaputangina talaga. Feeling ko sinadya yung DA nayun para di ako makaapply. Anong thoughts nyo here? Blinded kasi ako ng emotions ko, basta galit lang ako ngayon at tinatamad nako pumasok.
Now ko nakita yung reality ng work structure ng mga call centers, basically its system is working under hyper surveillance. Imagine you did your best at a call despite the difficulty of the concern, at the end still get negative feedback and proceeds to be coached.
During coaching, I feel like they are nitpicking every situation. Like to blame you for not putting enough of this or that. Like that's bullshit! I would even doubt that they'd do the same thing if they're in that call and still get bad feedback. Imagine the call is about a customer complaining about a slow internet and they need it for work as soon as possible, only to find out there's a network issue, and you can only do so much but to use positive scripting with empathy. After all of those seemingly good conversations at the end of the call, I'd still get negative feedback because they couldn't accept the situation and it's been affecting their work! This is so demoralizing, and of course during coaching I wanna justify my side that "What if you're the customer and it's been affecting your work?". I would say "I don't care how much empathy you will throw or even if you kneel in front of me.. I need you to bring back the speed of my Wi-Fi cause it's affecting my work." But of course, you're just gonna agree on whatever they say to you in that coaching for that session to end even though you wanted to justify your efforts, but they are all programmed to put the blame on you no matter what. Holy shit! This is not it for me, I'm planning to resign. It's just the workmates that make me stay longer than I should be.
I also realized that it's also a hard situation for my TL to look for every part of the call that has the chance to be improved for the sake of COACHING when I'm justifying my side with all the efforts I exerted. Bunch of craps, inhumane creatures. All just want money money money.