Are people legitimately losing their minds?
I work for a multinational corporation that interacts with Government, NGO's, Corporate/Business clients and the public and I've noticed something extremely worrying over the last few months.
We receive information requests and respond to the query with internal information or links to other agencies but we're receiving more queries from people who have lost their basic reading skills, the ability to understand information and/or not supplying enough relevant information to assist them, requiring further administrative work
We're seeing more people following up and complaining that the information is too much, too hard to understand and then asking for an abbreviated version of said info (this is all easily digestible public information and not government/corporate/business jargon) but coming from everyone from Senior managers to the public.
I feel like Tik Toks, insta reels and 128 character tweets are dumbing down the public, people are no longer able to sit, read and absorb information unless it's in a similar fashion. I had a follow-up email today asking to compress a short media statement into a single sentence or literally have our staff translate/summarize the information for them.
Is anyone experiencing this phenomena?