Still waiting on my order...
After months of research, I finally settled on purchasing the Orion Sleep System. I placed an order on 7/27. Well, it's nearly three weeks later and the item still hasn't shipped.
7/31: An online chat agent told me that they typically ship out a week after ordering and that he would prioritize my order. lol, sure.
8/2: I received my first email stating that, "Right now we’re seeing fulfillment land within 14 days of ordering, and yours is in the queue." That was 12 days ago (19 days since I placed my order).
8/10: I received another email stating my order was still in the queue.
8/12: An online chat agent left me waiting for 45 min while she checked on my order status. She eventually came back and offered me free Parachute Sheets.
As a new customer, this undoubtedly left a sour taste in my mouth. A $2600 purchase is not an insignificant one. Be more honest and upfront with your customers about shipping times, low inventory, slow supply chains, or whatever the holdup is. Inaccurate or vague emails stating that my order is still in the queue are not helpful.
Edit: Scott from Orion messaged me quickly after posting this and was extremely helpful and responsive. It looks like their next batch of orders is due to ship out August 20.