Mochi Lacks Proper Medication Checks
This week, I had to cancel my Mochi service after being a loyal 18+ month subscriber to its offerings. I was horrified to realize I had received the wrong medication, something prescribed to someone with a similar name as mine.
The medication type, dosage, patient birthdate, address, etc. were all different. The only similarity was our names, Krista vs. Kristi - and somehow I ended up with her meds.
Earlier this year, I had a horrible reaction to the new B12 additives in my medication. While the Mochi team was apologetic over chat, they did nothing to help address my issues. I ultimately needed an IV to flush my system and the horrible dehydration I experienced from such severe nausea. Since then, I've been very careful to ensure B12 is not in medication.
As soon as I went to fill my needle, I saw the pink coloring and I knew this medication was wrong but I had no idea how wrong it really wants.
Receiving the incorrect medication is a severe breach of proper pharmacy distribution practices, quality control, and patient safety protocols. It's even scarier when dispensing wrong medication presents a serious medical risk. When I reached out over chat and phone trying to speak with Mochi leadership I was given no solutions. Later, I was offered a $40 account credit toward a service renewal - which completely fails to address the gravity of this error or the underlying compliance and safety concerns.
Due to this lapse, I will no longer trust Mochi with my care. I am sorry to say I will be transitioning to a new medication supplier.