Edf asking for meter reading, but I see the smart meter data in their app!
This is a weird one. I moved to edf around 8 weeks ago. A week ago they sent me an email saying they couldn't take smart meter readings for electricity and to send them a reading.
If I check on their website they say smart meter readings are fine and in the energy hub I can see the 30 minute readings.
I just called them and went round and round in circles with the lady on the phone.
This all happened just after they confirmed seg setup was complete, but that doesn't show in the account, though the last I spoke to insisted that's nothing to do with it and it's the main meter.
All very dubious and confusing. Anyone had anything similar?