u/Nice-System7697

I have recently been having an issue with my keyboard in which I input a key, but it types out another (like pressing backspace, but it puts "D" or keys like the N key not working at all). It has gotten to a point where my phone recently became unusable, where it just spams the D key so I can't open any apps or message anyone.

I reached out to customer support and haven't gotten a response in over a week, so I was wondering if anyone was able to disable the physical keyboard to use an on-screen keyboard only.