Anyone else’s game removed from the library??
We have already played 40+ hours, but when we wanted to play again today, the game was removed from the library.
Yes it is the correct account. We are connected to the wifi.
The license was also removed, so we can’t restore it. It is also removed from the purchasing history.
We clearly have all the payment details (through our creditcard app). It also shows all our trophies, says “continue playing” and it is in our download history.
It takes us to the playstation store to buy it AGAIN when we click on “play”.
Playstation support is a nightmare.
Is anyone else experiencing this?? We are loosing our minds trying to figure out a solution. Any tips/ advice welcome!!!!
Edit: thanks all for the messages, but these are all things we have tried and failed. Although we truely appreciate anyone who has tried to help, it is only frustrating at this point. We will contact support until we finally talk to a real human.