Solar PPA panels stopped working, company refuses to fix them
Inherited a solar PPA when we bought our house a few years ago. We were in year 11 of a 20 year lease. Worked great for the first year and a half. Usually electric bills were only about $20/mo. Got one for $100 during a particularly hot month. The PPA is $250/mo so not bad in a 2500sqft house. Then the bills started creeping up. After year 2 we got a reimbursement check because the panels underproduced by a decent amount. One month we got a $600 electric bill and we contacted the solar company and the electric company. The electric company came out and confirmed everything is connected correctly and they are getting correct information from the panels. Tesla refused to come check and said the box we had wasn’t working, even though we could see the production amounts on the app. They took 3 months to send us a new one, and then gave us the same spiel. We didn’t have it connected correctly so they couldn’t see production information, but we could see it on the app. We asked again for them to come out and check. They refused and sent us instructions on how to connect the box.
We have contacted them multiple times over the year with them refusing to do anything every time. 3 years ago I informed them I would no longer be paying for the panels because they aren’t working and they are refusing to come look at them. We check in every so often and get the same thing, box isn’t working. It is, the app gives us production information. The past 3 years the production has not even been half of the contracted amount. They haven’t reimbursed us for it at all (or at least credited it to our past due balance). I calculated based on the lease agreement and they owe us $6000 for the past 3 years of underproduction. They now refuse to talk to us because of the past due balance. The app sent me a message about a critical error. The inverter has an error message saying riso low and the app says some or all of our panels are not working. Tesla is refusing to do anything about it. I asked them to come remove the panels because they are doing nothing. Last month they produced 20kwh and my electric bill was almost $600. Are with stuck with this or is there any way to get out of this? They are refusing to perform maintenance and the panels aren’t even working.