u/NoBonusRuns

I really need help recovering my Xbox/Microsoft account. I know the email, password history, recovery info, old devices, gamertag, and basically everything that proves the account is mine, but because I had 2FA enabled I can’t get past the verification process.

I had the Microsoft Authenticator on my old iPhone XR, but it got destroyed beyond repair. Now every time I try to log in, it sends the verification request to the Authenticator app on that phone, which is no longer active or accessible.

I no longer have access to the authenticator/backup method, and Microsoft’s recovery system keeps rejecting me or sending me in circles. I’ve already tried the account recovery form multiple times.

Has anyone here successfully recovered an account in a situation like this? Is there any way to contact a real person at Microsoft support who can manually verify ownership?

I’ve spent years on this account and I’m trying not to lose everything. Any advice would seriously help.

I really need help recovering my Xbox/Microsoft account. I know the email, password history, recovery info, old devices, gamertag, and basically everything that proves the account is mine, but because I had 2FA enabled I can’t get past the verification process.

I had the Microsoft Authenticator on my old iPhone XR, but it got destroyed beyond repair. Now every time I try to log in, it sends the verification request to the Authenticator app on that phone, which is no longer active or accessible.

I no longer have access to the authenticator/backup method, and Microsoft’s recovery system keeps rejecting me or sending me in circles. I’ve already tried the account recovery form multiple times.

Has anyone here successfully recovered an account in a situation like this? Is there any way to contact a real person at Microsoft support who can manually verify ownership?

I’ve spent years on this account and I’m trying not to lose everything. Any advice would seriously help.