Unjust account closure.
So long story short. I had a wise account which I had for 5 years. The account got hacked and I had to disable the card.
I couldn’t get a new card because I was living in a country where wise doesn’t operate. So I ended up stopping using wise all together and then I deleted the account.
Fast forward I needed to use wise again, and I created a new account. That new account got flagged and I got a message saying I’m not supposed to have more than one account, even though the previous account no longer existed.
I got communication emails from wise on my old email address which I was using for the old account, and the new email address which I was using for the new wise account saying that they will close my accounts. I couldn’t find a way to get hold of wise.
Now I’m living in a country with full wise support, how can I get an account again, and how do I get a hold of anyone from customer service.
I never had two accounts, I created a new account because I deleted the previous one, but it still got flagged.