r/wisebank

I deactivated my Wise account myself a while ago and now I want to activate it again. Their FAQ says if you closed it yourself, just login and reactivate it, and if that doesn’t work, contact customer support.
Problem is when I login it just says “Sorry, this account is deactivated”. So I click customer support and customer support tells me to login. Like what?
I can’t login because the account is deactivated, and I can’t contact support because support wants me to login. Did anyone from QA actually try this before putting that FAQ online?

I also don’t understand why a financial company makes it so hard to find a normal support email or contact form. I even saw suggestions to contact them through social media. Why would I contact a financial service through Twitter or Facebook and share my email or personal information instead of an official support channel?

I’m not banned or anything. I closed the account myself and their own FAQ says I can reopen it. Has anyone here actually managed to reactivate a deactivated account recently outsidee of US or unable to make a phone call their support number?
How did you contact them? Maybe im missing something because I am stupid but this flow is completly stupid as well

Edit:

From their social media handles AI Agent which only provided the steps after sharing my email which I was trying to avoid but it didn’t reply back if I didn’t share my email and immediately after sharing my email although reluctantly.

Thanks for sharing your email with us. To contact our team, please follow these steps:

1. Click here: https://wi.se/help
2. Select 'trouble logging in'
3. Click on any issue
4. Select 'I still need help'

This will take you to our contact page where you can email, chat, or call us. We'll be happy to help you get reactivated.

Posting this because I genuinely think other business owners need to know what can happen when you rely on Wise for your business banking — especially if you hold significant funds with them.

I have spent weeks trying to get normal functionality restored to our Wise Business account.

The timeline, excuses and contradictory messages have been ridiculous.

Wise first told me there were no restrictions on the account. They escalated the issue as “high priority” and said their investigation should take 1–3 working days.

A few hours later, I received confirmation that our verification was complete, our business address had been approved and the account was “ready to use.”

It wasn't.

Nearly four weeks later, payments still don't work and core account functions remain unavailable.

Then it became a “technical issue”.

Then a “specialised team” was investigating.

Then it was “high priority” again.

Then “all hands are on deck.”

Still nothing.

Eventually, Wise admitted in writing that a bug in their own system was blocking transactions.

At that point I asked for the obvious alternative:

Transfer our business funds to our external bank account.

Wise agreed to explore this and again said it should take 1–3 working days.

They then emailed me specifically asking for my external bank details “to process your refund.”

I provided them.

Guess what happened next?

Wise then told me the same technical bug was preventing THEM from transferring/refunding the funds out as well.

So this is where we are:

Can't use the Wise account.
Can't make normal transfers.
Can't order the required business card.
Business Direct Debits are declining.
Financial obligations are mounting and people's livelihoods are being affected.
Can't even have our own funds transferred to another bank.
Wise admits the blockage is on their side.
No ETA for a fix.

I then filed a formal complaint.

Wise acknowledged the complaint, but the underlying problem remains exactly the same.

At this point, the complaints process feels less like an escalation and more like another holding pattern while the actual problem remains unresolved.

I have dozens of emails and screenshots documenting everything above.

Businesses have suppliers, invoices, Direct Debits, contracts, people depending on payments and deadlines that don't disappear because a financial provider has an unresolved technical bug.

The way this has been handled is, in my view, disgusting.

If anyone in the UK has experienced anything similar with Wise please share what finally got it resolved.

Does anyone know which bank app is this?

Someone sent me money and sent this screenshot as a proof of the transaction.

It's been 5 business days but the money hasn't arrived on my Wise account.

Also, do you know if this screen means the transaction is completed?

Thank you!

Update: thanks everyone for telling me it was Monese. After all, the guy who sent this money was a total scammer. It was a fake screen.

im so fucking pissed

So ive seen a lot of morrocans able to use wise, but when i try to sign up it says this. Sooo, is that true that its not working here or some guys managed to make it work

WISE

Good if you buy stuff overseas, transfer money internationally, travel, etc.

Referral link gives:
• fee-free transfers up to $1000
• free Wise card

Then once you transfer/spend $300:
• I get a $30 bonus
• you unlock your own referral stuff too

https://wise.com/invite/dic/donnalouiset22

Hi everyone,

I’m based in Malaysia and recently had two Wise accounts closed, belonging to two different people with different IDs.

The accounts were mainly used to make international payments for collectible toys (such as Hot Wheels) that I purchase from overseas suppliers or travelling purposes. These are legitimate products, and the transfers were for paying the suppliers.

I’m now trying to figure out how I can continue making these payments without having another account closed.
When I try to make a MYR transfer, Wise gives me the option to select “Pay for goods and services,” but it also warns:

“Make sure you are not using your personal account to send money on behalf of a business — for instance, to pay suppliers or employees salaries.” (first picture)

Or should I just choose the “Sending to friends and family” option? That’s what I’ve always used when sending money to these sellers, but I’m starting to wonder if that makes the account more likely to get flagged or restricted lol.

I understand that if I’m buying inventory for resale, using a personal account may not be the correct setup.
The problem is that I can’t even open a Wise Business account in Malaysia right now. When I try to register a business account, Wise says:

“Due to high demand, we can’t onboard businesses from this country right now. Join the waitlist, and we’ll email you when you’re able to sign up.” (second picture)

So I’m basically stuck:
1)My personal Wise accounts have been closed after making legitimate overseas payments.

2)Wise says I shouldn’t use a personal account to pay business suppliers.

3)But Wise Business isn’t currently accepting new Malaysian businesses.

4)I regularly need to make large international payments to overseas suppliers.

5)Wise has been the most convenient option for me because of its exchange rates and international transfer features.

I’m not looking for ways to bypass Wise’s rules or verification. I just want to find a legitimate way to pay my overseas suppliers without constantly worrying about my account being restricted or closed.

For people who run a small business/reselling business and regularly pay overseas suppliers:

What payment method or setup are you using?

And if you’ve had a similar experience with Wise, what did you do?

Any advice would be greatly appreciated.

I’m a Malaysian user, and I’ve been using Wise mainly to transfer money internationally, including sending money to Mexico, Brazil, US, Hong Kong.

Most of my transfers were for legitimate purchases of physical collectible toys. I wasn’t using Wise for illegal products, illegal services, or crypto anything like that.

Recently, Wise decided to close my main account, saying that my activity was against their Customer Agreement. I wasn’t given a clear explanation of what specific transaction or activity caused the closure.

I rely on Wise when I travel internationally, so losing my account is a pretty big problem for me. I also have another separate Wise account/situation involving Brazil where they requested Brazilian tax documents, I am not even from BRAZIL ! But that’s a separate issue from the account that was closed.

I’m trying to understand what I can do now. Has anyone here had their Wise account closed despite using it for legitimate international purchases/transfers? Were you able to appeal the decision or get the account reinstated?

I’m honestly pretty frustrated because I don’t know what exactly I did wrong or how I’m supposed to resolve this.

Wise said the refund was processed and i’m still not receiving anything yet ??
Also there no email confirmation for this refund Please any help where can contact them ??