u/TheAaronZ

Hi everyone! 😄

I’m hoping someone here has experienced a similar issue with a Stripe payout to Wise.
A Stripe payout of 201,877 HUF, dated August 5, was marked as Paid/Completed in our Stripe Dashboard.

The payout was sent to WISE EUROPE SA.
However, the money has still not arrived in our Wise account. Stripe shows a Payout Trace ID for the transaction, but Wise support is asking us for a proof of payment containing:
* sender’s full name
* sender’s bank details
* recipient/Wise bank details
* payment date
* amount
* currency
* payment reference
The problem is that Stripe has not provided us with such a document, even though we have already requested it from Stripe Support. We have been waiting for it, but nothing has been sent. Wise is currently unable to locate the payment without the requested information.

Has anyone here had a missing Stripe → Wise payout and successfully resolved it?
What exactly did you ask Stripe for, and what document/information did Stripe provide that Wise accepted?

Also, can Wise actually trace the payment using the Stripe Payout Trace ID, or do they require the full proof-of-payment document? Any advice would be greatly appreciated. Thank you!

Hi everyone! 😄

I’m hoping someone here has experienced a similar issue with a Stripe payout to Wise.
A Stripe payout of 201,877 HUF, dated August 5, was marked as Paid/Completed in our Stripe Dashboard.

The payout was sent to WISE EUROPE SA.
However, the money has still not arrived in our Wise account. Stripe shows a Payout Trace ID for the transaction, but Wise support is asking us for a proof of payment containing:
* sender’s full name
* sender’s bank details
* recipient/Wise bank details
* payment date
* amount
* currency
* payment reference
The problem is that Stripe has not provided us with such a document, even though we have already requested it from Stripe Support. We have been waiting for it, but nothing has been sent. Wise is currently unable to locate the payment without the requested information.

Has anyone here had a missing Stripe → Wise payout and successfully resolved it?
What exactly did you ask Stripe for, and what document/information did Stripe provide that Wise accepted?

Also, can Wise actually trace the payment using the Stripe Payout Trace ID, or do they require the full proof-of-payment document? Any advice would be greatly appreciated. Thank you!

Hiii!

This is our first payout from Stripe, so I'm not sure if this is normal or if I should be concerned.

Stripe shows a payout of 201,877 HUF to our Wise account as "Paid" / "Completed" on August 5th. The payout destination is Wise Europe SA, and Stripe also shows a Payout Trace ID.

However, as of today (August 12th), the money still hasn't appeared in our Wise account.

Could this simply be because this is our first payout, and does the first payout sometimes take several business days longer to arrive? Or should I already contact Stripe/Wise about it?

Has anyone experienced something similar with their first payout, especially when using a Wise account?

Thanks in advance for any help!