Very disappointing - think before you purchase a Dreame
I purchased a Dreame L50 Pro Ultra for 1000 Euros and was initially very satisfied with the device. It cleaned my apartment really good and did not cause any issue.
After approximately one year, I updated the firmware (now it's on firmware 4.3.9_1911) of the device and suddenly the mopping was not working anymore.
I tried pinpointing the issue and found out the water from the dock is not being pumped to the robot. At the end it was easy to figure this out as I started the mop-washing and only the mopping function by setting the wetness to the highest setting. In both cases, no water was pumped to the base to the robot and the robot "mopped" through my apartment with dry mops.
During my phone call with the Dreame EU support, I explained them everything in detail. They wanted me to write them additionally an e-mail. So I sent them a message, describing everything in detail again, including pictures and videos. During my research, I found out that reinstalling the firmware might solve the issue. So I also asked them to just push the same firmware again onto my robot, but they declined.
Their tech recommended me to send the robot+base to their repair center. This was quite a hassle for me as I work in sales (I am mostly on the road) in completely different city than where my family lives. So I reluctantly agreed and stayed half a day at home for the courier to pick up the package.
After one month, I received my robot back again and you know what they have done? They just replaced some parts on the robot, claimed to have done an extensive function test and sent it back...
Of course the mopping function still does not work and no water is being pumped to the robot.
I contacted them again and they offered me a 20 Euro voucher for my hassle? Are you serious Dreame?
I asked them to send a video of the "extensive function test" conducted, but they won't answer to that. They simply say: "please send the device again for repair".
So anyone looking to buy a Dreame: The device itself works well but god forbid something does not work. Then you are exposed to their customer support which is a not a dream, but rather a nightmare and I don't wish anyone these hassles. Especially at this price point.
Does anyone know how to reinstall the firmware onto the device? I tried and soft- and hard reset before sending it for repair, but this did not help.