u/Obvious-Interest1172

Here is my experience. Make of it what you will. I will refrain from commentary.

Pre-ordered a Clicks Power Keyboard in Onyx on January 15th. $79, Batch 1.

Feb 5 -- emailed asking when it would ship. Got three separate replies in the same thread on the same day. Two said spring. One said pre-orders don't have an official release date.

Feb 28 -- followed up. Same response about spring.

Mar 11 -- asked for a refund. Ticket was auto-closed for "no further updates."

Mar 20 -- told Batch 1 would ship early May.

May 6 -- followed up. Told Batch 1 shipping in May and I'd get tracking when it ships.

May 24 -- followed up. Told it was being routed to the team.

May 27 -- told shipping extended into June.

Jun 13 -- followed up. Told I'd get tracking "very soon."

Jun 15 -- followed up again. Same thing.

Jul 11 -- asked for a refund or tracking number.

Jul 13 -- told orders were being fulfilled chronologically. Offered to cancel. I said yes, refund my order.

Jul 14 -- had to follow up again. Order finally cancelled.

July 24 -- finally got refund after 2 emails requesting refund.

Every reply directed me to check the product page. No proactive communication about any of the delays. At least four different shipping windows came and went. I never received a tracking number.

I'm just going to post my perplexity summary of this as I have spent hours troubleshooting and I can't retype this from scratch. Anyone else having this issue?

You’re almost certainly hitting a Perplexity Android–specific bug in how the app routes email/connectors (preferring Gmail and then failing), not a configuration issue in Outlook or Office 365. [perplexity]()

## What this bug looks like

From what you’ve described before, the Android flow is roughly: Perplexity searches Gmail even when you clearly ask about your work Outlook 365 inbox, then launches the generic Microsoft Office app, and finally claims it has no email connection even though the Outlook connector is set up and works on the web. That pattern matches a mis‑routing or “primary account” logic issue in the mobile client rather than Entra/tenant policy problems. [perplexity](https://www.perplexity.ai/help-center/en/articles/12301355-connecting-perplexity-with-outlook-com.html)

There is also a known limitation that the Email Assistant and connector layer effectively treat “one email address” as primary and will prioritize Google when both Google and Outlook are connected, which aligns with it defaulting to Gmail instead of your work account. [zdnet](https://www.zdnet.com/article/inbox-swamped-perplexitys-new-email-assistant-works-for-gmail-and-outlook/)

## Why this is likely app‑side

On Perplexity Web, the Outlook.com connector and Email Assistant can properly query Outlook email and calendar once enabled via Settings → Connectors and the Microsoft OAuth flow. Your web setup is already working, which rules out most of the admin‑consent and Entra ID issues covered in the Enterprise Connector Troubleshooting Guide (the “Needs admin approval” and consent‑workflow problems). [perplexity]()

At the same time, multiple official and third‑party docs emphasize that connectors and Email Assistant are wired and managed from the web interface, and some tutorials explicitly note that connector menus are only visible on desktop/web, not on mobile. Combined with your report that Android used to work and now misbehaves after an update, this strongly suggests a regression in the Android app’s connector dispatch / account selection logic. [perplexity]()

## How to document the bug clearly

If you want this fixed, a tight, step‑by‑step report will help the Perplexity team reproduce it. Here’s a structure you can use (you can copy‑paste and tweak):

- Environment:

- Device model + Android version

- Perplexity Android app version (from app settings/about)

- Perplexity plan (Pro, Max, Enterprise Max)

- Connected accounts: Gmail (personal), Outlook 365 (work), any personal Outlook.com

- Expected behavior:

- “When I ask Perplexity on Android to search or reply to emails in my work Outlook 365 account, it should use the Outlook connector / Email Assistant that works fine on Perplexity Web.”

- Actual behavior (step‑by‑step):

1. Open Perplexity app on Android.

2. Ask: “Search my work Outlook 365 inbox for emails about X.”

3. App uses Gmail as the email source instead of Outlook, and treats that as correct. [gend](https://www.gend.co/blog/perplexity-email-assistant-gmail-outlook)

4. When I correct it (“No, use my work Outlook account”), it opens the generic Microsoft Office app rather than invoking the Outlook connector/Email Assistant. [windowscentral](https://www.windowscentral.com/artificial-intelligence/perplexity-launches-ai-email-assistant-that-can-manage-your-outlook-or-gmail-inbox-for-you-but-it-will-cost-usd200-a-month)

5. When I insist again, it states it can’t access my email or has no connector, even though Outlook is connected and working in Perplexity Web. [perplexity]()

- Evidence it’s a Perplexity bug, not tenant policy:

- Same work Microsoft 365 account successfully connects and functions via Perplexity Web connectors/Email Assistant. [perplexity]()

- Entra ID shows consent granted for Perplexity, and there are no Conditional Access blocks for this user/app. [perplexity](https://www.perplexity.ai/help-center/en/articles/10673201-enterprise-connector-troubleshooting-guide.html)

- Behavior changed only after a recent Android app update; no admin policy changes in the tenant in that period. [releasebot](https://releasebot.io/updates/perplexity-ai)

You can send this to Perplexity support (e.g., via enterprise/support channels) or post in the official Bug Reports section and r/perplexity_ai so other Android users with Outlook 365 can confirm. [reddit](https://www.reddit.com/r/perplexity\_ai/comments/1sctxsd/bug\_perplexity\_assistant\_says\_email\_reply\_was/)

## Things you can try meanwhile

While waiting on a fix, these are the few practical workarounds:

- Use Perplexity Web for Outlook‑heavy tasks and avoid relying on Android for work email searches/replies, since web connectors are documented to be the primary management surface. [youtube](https://www.youtube.com/watch?v=G\_nIPxXMNc0)

- If possible, disconnect Gmail temporarily on web so there is only the Outlook connector; that sometimes prevents “Google prioritized over Outlook” behavior, though it may not fully fix Android’s routing. [zdnet](https://www.zdnet.com/article/inbox-swamped-perplexitys-new-email-assistant-works-for-gmail-and-outlook/)

- Keep an eye on release notes and the Bug Reports forum around connector/Email Assistant changes, as people are already reporting connector dispatch issues (e.g., tools staying checked but never attaching/dispatching). [community.perplexity](https://community.perplexity.ai/c/bug-reports/10)

Would you like help drafting a fully formatted bug report email or forum post that you can send verbatim, with all the steps and environment details filled in for your exact setup?