Looking for advice: Vy ticket booked for the wrong date after checkout
I'm wondering if anyone has experienced something similar with Vy.
My wife and I planned our Norway trip: 4–9 July in Bergen, then 9–13 July in Oslo, where we're flying home from.
When I booked our train tickets from Bergen to Oslo, my wife pointed out that the Vy website kept resetting the departure date to "today" (13 June). Because of that, I was very careful to keep changing it back to 9 July. Before paying 5,200 NOK, I even asked my wife to double-check that the date shown at checkout was 9 July, and we were both convinced it was correct.
The only mistake I know I made was not opening the confirmation email immediately. At the time I was receiving flight tickets and Airbnb booking confirmations as well, so when the Vy ticket confirmation came in, I simply assumed everything was fine and didn't open it to verify the details.
Yesterday, on our way to the airport, I checked our tickets and realized they had actually been issued for 13 June instead of 9 July. Since our trip only started on 4 July, there was no way we could have used them.
To avoid the 9 July train selling out, I had to buy another set of tickets, and I've contacted Vy hoping they'll review the situation and refund the original tickets, but there was no feedback yet.
Has anyone experienced the Vy website changing the selected travel date during booking, or had any luck with customer service in a situation like this?