Why is it so hostile to the users?
My company recently had to change our Urban Sports Benefit to Wellhub (due to the merge), and so far I truly don’t understand how Wellhub plans to retain the clients?
Previously, our Urban Sports benefit was priced 30€ for my plan (I’m in Spain). Now, I will have to pay 55€ for having LESS studios + 25$ no show fee? 😀 what?
If I want to keep access to the same studios, I’d need to pay 88€ per month, while my previous Urban Sports plan is still available for my private use at 64€, and the late cancellation fee is 5€.
In addition, the Wellhub app is not user friendly comparing to Urban Sports.
It is so confusing and weird, I genuinely wonder what is the business plan behind, as both myself and 80% of my colleagues decided to stay with previous service privately and refuse the company benefit use